SHIPPING INFORMATION
All orders are prepared and shipped with care.
A confirmation email with tracking details will be sent once your order has been dispatched.
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SHIPPING AND PROCESSING TIMES
All Norievim pieces are released in limited drops. Depending on the item, orders may be either ready-to-ship or produced on a made-to-order (preorder) basis.
Processing times vary by drop and will be communicated on the product page at the time of purchase.
For ready-to-ship items, orders are typically processed and shipped within 5 to 7 business days.
For preorder items, production and fulfillment timelines may extend beyond standard processing times. Estimated timelines will be provided at checkout or on the product page.
Shipping times shown at checkout reflect carrier transit time only and do not include processing or production time. Delivery timelines are estimates and are not guaranteed.
Once an order has been handed off to the shipping carrier and marked as shipped, delivery timelines are determined by the carrier and are outside of Norievim’s control.
Carrier related delivery issues must be resolved directly with the carrier or through Route shipping protection if selected at checkout.
Norievim is not responsible for delays caused by events beyond our reasonable control, including carrier disruptions, weather conditions, or natural disasters.
Once an order is marked as shipped and in transit by the carrier, it is considered successfully fulfilled.
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SHIPPING RATES
Shipping rates are automatically calculated at checkout.
The final shipping cost will be displayed before you complete your order.
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INTERNATIONAL SHIPPING
Norievim ships worldwide.
International shipping rates, duties, and taxes are calculated at checkout.
All customs or import fees are the responsibility of the customer.
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PACKAGE PROTECTION
Norievim offers optional package protection through Route at checkout.
If Route is selected, coverage is provided for lost, stolen, or damaged packages. Claims must be submitted directly through the Route dashboard.
If Route is not added, Norievim is not responsible for lost, stolen, missing, or damaged packages once marked shipped and in transit by the carrier.
By declining coverage, the customer agrees to file and manage any claims directly with the shipping carrier. Norievim does not file, manage, or participate in carrier claims for uninsured shipments.
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FAILED/INCORRECT ADDRESSES
Please ensure your shipping details are accurate at checkout.
If you need to update your address, contact us within 24 hours of placing your order. Address changes are not guaranteed once an order has been placed.
Norievim is not responsible for delivery issues caused by incorrect or incomplete addresses. Orders returned to sender due to address errors are not eligible for a refund.
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RETURNED TO SENDER / FAILED DELIVERY
If a delivery attempt fails due to customer unavailability, refusal of delivery, or failure to retrieve the package from the carrier, the shipment may be returned to Norievim.
Once a package is returned to us, the customer is responsible for all reshipping costs to have the order sent again.
Original shipping costs are non-refundable.
Norievim reserves the right to charge a return-to-sender and reshipping fee to cover any carrier charges incurred.
Orders that are returned to sender are not eligible for a refund under any circumstances.
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RETURNS AND EXCHANGES
Due to the limited nature of our drops, all sales are final.
Norievim does not offer returns, exchanges, store credit, or cancellations once an order has been placed. Please refer to the size chart before purchasing to ensure the most accurate fit.
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DAMAGED OR INCORRECT ITEMS
Each Norievim piece is carefully inspected prior to shipment. If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
All claims must include clear photo or video evidence and items must be unworn, unwashed, and in original condition. Claims are subject to review and approval. If approved, Aira will provide a replacement, repair, or appropriate resolution.
For issues that occur during transit, including lost, stolen, or damaged packages, customers who selected Route shipping protection must file a claim directly through the Route dashboard for resolution.
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CONTACT
For order or shipping inquiries, please email contact@noirevim.com. To help us assist you efficiently, include your order number if applicable.
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POLICY UPDATES
PRE-ORDERS
From time to time, certain products made available through the Services may be offered on a pre-order basis. A pre-order allows you to purchase an item before it is in stock and available for immediate shipment.
By placing a pre-order, you acknowledge and agree that the item is not currently in stock and will ship at a later date. Unless otherwise expressly stated on the applicable product page, pre-order items may take up to eight (8) weeks for delivery from the date the order is placed.
Any estimated shipping or delivery dates provided for pre-order items are estimates only and are not guaranteed. Production schedules, material availability, customs processing, carrier delays, and other circumstances beyond our control may result in delays. We are not liable for any delays related to the manufacture or delivery of pre-order items.
If your order includes both pre-order and in-stock items, we reserve the right, in our sole discretion, to ship the items together once the pre-order item becomes available, unless otherwise specified at the time of purchase.
All pre-order purchases are subject to our Refund Policy. Certain pre-order items may be designated as final sale, if clearly stated at the time of purchase.
By completing a pre-order purchase, you acknowledge and accept these terms.
Norievim reserves the right to update or modify these policies at any time without prior notice.